All orders can take around 1-2 business days to ship from the day your order is received.
Free shipping on orders over $99 AUD within Australia
$9.95 AUD Flat rate shipping fee for orders under $99 within Australia
International Shipping: $20
CUSTOMS / IMPORT DUTIES & TAXES
Import duties and taxes are not included in the item price or shipping cost. These charges are your responsibility and will be collected from you by the carrier. Duties /Taxes on goods vary widely depending on the product value and the country you are having your order delivered to. If you refuse a shipment, you are responsible for the original shipping charges as well as the import and return fees that may be incurred upon delivery back to us.
All prices are in Australian (AUD) Dollars
Items will only be shipped once payment has been received
AFTERPAY (Australian customers only)
Afterpay is an interest free payment plan option where you can spend up to $1,000.
The funds for the first payment will need to be available on your card at the time of purchase. Note that orders purchased with Afterpay and returned are only entitled to an exchange or store credit. No refunds can be processed for Afterpay orders.
BLACK FRIDAY RETURN TERMS
Items purchased during our Black Friday Sale can only be returned for either a store credit or exchange. Orders placed before or after our Black Friday Sale event cannot have the discount applied to their order.
Hunter x Hunter wants you to love your purchases! If you are unhappy with the merchandise you received for any reason, simply return it to us and we will happily provide a credit note or refund under the following conditions:
Please Note that orders purchased with Afterpay and returned are only entitled to an exchange or store credit. No refunds can be processed for Afterpay orders.
- Merchandise must be returned within 10 days of dispatch for Australian and 21 days for other countries.
- Merchandise must be in saleable condition with original packaging - Merchandise must not be worn or damaged
- You must contact us before returning the item to receive an RA number - At this stage we do not offer exchanges on any items. If you would like a different item, you will need to follow the returns process for a refund and repurchase the new item.
- Sorry - sale items cannot be returned or exchanged unless deemed faulty. For hygiene reasons, earrings cannot be returned unless deemed faulty.
This policy does not affect your statutory rights.
How do I make a return?
1. Contact us at email@example.com to let us know what you would like to return and we will provide you a returns form.
2. Fill out your returns form.
3. Ensure your items are in original condition and send back to us with your returns form.
4. Package up your item securely and send back using a traceable service.
Do you cover the cost of returns?
Items are to be sent back to Hunter x Hunter at the cost of the customer.
Have you received my return?
Please allow up to 3 working days upon us receiving your parcel to process your return. We recommend you send your item back using a traceable service so you know when we’ve received it. Unfortunately Hunter x Hunter cannot be held responsible for parcels without tracking that have not been received back.
When should I expect my refund to clear?
Please allow up to 3 business days from the date we receive the package to process your refund. From there, the funds can take between 24-72 hours to clear.
How long do credit notes last?
Credit notes will be valid up to 3 years from the issue date.
If you have any other questions or requests please let us know at firstname.lastname@example.org and we’ll do what we can to help.